This university’s large-scale technology change included centralizing student services in a newly-designed student services center. The change meant creating new jobs, reallocating workloads, and fostering the transfer of cross-functional knowledge. Working with an internal team and an external project management consultant, DRC consultants built a comprehensive road map for achieving desired results by the fall semester. They collaborated on redesigning workloads and responsibilities and documenting functional procedures for the new way of working. To implement changes, they designed cross-functional training and coached functional leaders to promoted new standards for performance. The university saw its new Student Services Center opened with both managers and staff competent and eager for the new way of delivering student services and confident in their ability to face future challenges.